KHODAK Metal Solution (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit https://khodakmetal.com, submit an enquiry, request a quotation, or otherwise interact with us.
Data Controller
The data controller responsible for your personal data is KHODAK Metal Solution, 564 Ashley Rd, Poole BH14 0AG, United Kingdom. For privacy enquiries, contact us at khodakmetalsolution@gmail.com or +44 7704 039508.
Information We Collect
We may collect and process the following categories of personal data:
- Identity and contact data: name, company name, job title, phone number, email address, and postal address.
- Project and enquiry data: service requirements, project descriptions, site location, uploaded drawings, CAD files, photographs, and messages you send through our forms.
- Technical and usage data: IP address, browser type, device information, pages viewed, referral source, and approximate location derived from IP data.
- Communication records: emails, phone calls, and messages relating to quotations, contracts, and project delivery.
We do not intentionally collect special category data unless you voluntarily provide it and we have a lawful basis to process it.
How We Use Your Information
We use personal data to:
- respond to enquiries and provide quotations;
- deliver welding, fabrication, and installation services;
- manage contracts, invoicing, and customer support;
- maintain health, safety, and quality records required for our work;
- improve our website, services, and customer experience;
- comply with legal, regulatory, and insurance obligations.
We do not sell your personal data to third parties.
Legal Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Contract: processing necessary to provide services you request or before entering into a contract.
- Legitimate interests: operating and improving our business, responding to enquiries, and maintaining site security, provided your rights are not overridden.
- Consent: where you have agreed to marketing communications or optional cookies.
- Legal obligation: where processing is required by UK law, tax rules, or regulatory requirements.
Sharing Your Information
We may share personal data with trusted third parties where necessary, including:
- hosting, email, and IT service providers;
- accountants, insurers, and professional advisers;
- subcontractors or specialist partners involved in delivering your project;
- regulators, courts, or law enforcement where required by law.
All third parties are required to process data securely and only for specified purposes.
International Transfers
We primarily store and process data within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
Data Retention
Enquiry and quotation records are typically retained for up to 24 months unless a business relationship is established. Contract, project, and financial records are retained for the period required by UK law, insurance requirements, and industry standards. When data is no longer needed, it is securely deleted or anonymised.
Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No online transmission or storage system is completely secure, but we review our security practices regularly.
Your Rights
Under UK data protection law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request erasure in certain circumstances;
- restrict or object to processing in certain circumstances;
- request data portability where applicable;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, contact khodakmetalsolution@gmail.com. We may need to verify your identity before responding.
Cookies
We use essential cookies required for website functionality and may use analytics cookies to understand how visitors use our site. You can manage or disable cookies through your browser settings. Blocking essential cookies may affect site functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will indicate when changes were made. Continued use of our website after changes are published constitutes acceptance of the updated policy.